Payment Policy

Accepted Payment Methods

For the best experience, patients are suggested to top up their wallet on Doctor+Doctor app before using our services by the following methods:

  • Credit card: Visa & Mastercard
  • Mobile phone scratch card: Mobifone, Viettel, Vinaphone & Vietnam mobile cards
  • D+D card: Available at Doctor+Doctor’s partnered hospitals and pharmacies

Refund Policy

Doctor + Doctor value transparency and handle your money with care. That’s why we developed a refund policy to make sure your money is well spent. If your live call or appointment are not carried out successfully, you are eligible for a refund as follows:

You will get fully refund when:

  • You make a call to a LIVE doctor but he do not answer;
  • You book an appointment but the doctor refuse to confirm;
  • You book an appointment, your appointment is confirmed but cancelled by doctor later;
  • You book an appointment, your appointment is confirmed but the doctor do not call you;
  • You cancel an unconfirmed appointment;
  • You cancel a confirmed appointment 24 hours before the scheduled time;
  • Your call is disrupted due to poor internet connection (doctor confirmation required);

You will get partially (50%) refund when:

  • You cancel a confirmed appointment within 24 hours before the scheduled time;